Privacy Policy

1. Scope

This Policy applies to personal information we process in connection with our websites, customer portal, shared web hosting, cloud application hosting, domain registration and related support, billing, customer service, and business communications.

It does not govern third-party websites, applications, or services that maintain their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Account and identity information, such as your name, username, company name, and account identifiers.
• Contact information, such as your email address, telephone number, billing address, and other information you provide.
• Transaction information, including products ordered, billing history, invoice details, payment status, refunds, and limited payment-related details.
• Domain-registration information, such as registrant, administrative, and technical contact details required to register or manage a domain.
• Support and communication information, including support tickets, emails, chat or Discord communications, attachments, and records of your requests.
• Service and technical information, including IP addresses, device and browser details, login times, authentication events, DNS records, server and application logs, resource usage, and security events.
• Customer content, including files, databases, websites, applications, email, backups, and other data stored or transmitted through services you control.
• Preferences and marketing information, including communication preferences and responses to promotions or surveys.

3. Sources of Information

We may obtain information:

• Directly from you when you register, order, submit a ticket, or communicate with us;
• Automatically from your browser, device, and use of our systems;
• From payment processors, domain registries and registrars, fraud-prevention services, infrastructure providers, and other vendors;
• From an organization, account owner, or administrator that authorizes your access to a service; and
• From public sources where permitted by law.

4. How We Use Information

We may use personal information to:

• Create and administer accounts;
• Process orders, payments, renewals, cancellations, refunds, and domain registrations;
• Provision, operate, maintain, troubleshoot, and improve our services;
• Provide technical support and respond to inquiries;
• Authenticate users and protect accounts, systems, customers, and the public from fraud, abuse, malware, unauthorized access, and other security threats;
• Monitor service performance, enforce our agreements, and manage resource use;
• Send service notices, invoices, security alerts, policy updates, and other transactional communications;
• Send promotional communications where permitted, subject to your communication choices;
• Comply with law, legal process, regulatory duties, and valid requests from authorities; and
• Establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we process information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, or based on your consent. You may withdraw consent at any time, but withdrawal does not affect processing already performed lawfully.

6. How We Disclose Information

We may disclose information to:

• Service providers that assist with hosting infrastructure, software, communications, support, analytics, security, fraud prevention, billing, and professional services;
• Payment providers that process transactions and help prevent payment fraud;
• Domain registrars, registries, ICANN-related providers, and validation services as needed to register and manage domains;
• Account owners and administrators where your access is associated with an organization or another customer's account;
• Authorities or other parties when we reasonably believe disclosure is required by law, legal process, protection of rights or safety, investigation of abuse, or enforcement of our agreements; and
• Parties to a business transaction involving a merger, financing, acquisition, reorganization, sale of assets, or similar event, subject to appropriate protections.

We do not sell personal information for money. We also do not use or disclose personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.

7. Domain Registration Data

Domain registrations require us and our domain-service providers to process certain registrant and contact information. That information may be disclosed to registries, registrars, escrow providers, verification services, ICANN-related systems, dispute-resolution providers, or authorities as required by applicable rules, contracts, and law.

Public registration-directory information may be redacted or protected by privacy or proxy services when available, but disclosure may still occur where legally or contractually required.

8. Payments

Payments are processed by third-party payment providers. We generally receive transaction identifiers, payment status, card brand and last four digits, billing details, and fraud or risk signals rather than complete card numbers. Payment providers process information under their own privacy notices and security obligations.

9. Cookies and Analytics

We and our service providers may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember settings, operate shopping and billing functions, secure our services, measure performance, diagnose errors, and understand website use.

You can control cookies through your browser settings. Blocking essential cookies may prevent account, checkout, or security features from working correctly.

10. Customer Content and Our Role

When a customer uses our hosting services to collect or process information about its own users, that customer generally determines the purposes and means of that processing. In that context, the customer is responsible for its privacy notices, legal basis, instructions, and responses to data-subject requests, while we process the hosted information to provide and secure the service.

If your information appears on a website or application hosted by us, please contact the operator of that website or application first. We may refer your request to the relevant customer unless law requires otherwise.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, meet legal and contractual duties, resolve disputes, enforce agreements, and protect our systems. Retention periods vary based on the type of information, the service involved, account status, legal requirements, and security needs.

Deleted information may remain temporarily in backups, archives, logs, or fraud-prevention records until it is overwritten or no longer needed, unless longer retention is required or permitted by law.

12. Data Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, hosting platform, or storage system can be guaranteed completely secure. You are responsible for protecting your credentials, enabling available security features, and promptly notifying us of suspected unauthorized account activity.

13. Your Privacy Choices

Depending on your relationship with us and applicable law, you may:

• Review or update certain account information through your account;
• Unsubscribe from promotional email using the link in the message, while continuing to receive necessary service communications;
• Request access to, correction of, or deletion of certain personal information;
• Request a portable copy of certain information;
• Object to or request restriction of certain processing; or
• Withdraw consent where processing is based on consent.

We may need to verify your identity and authority before acting on a request. Some information may be exempt from a request or retained where permitted or required by law.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, opting out of certain processing, and appealing a denied request. These rights are subject to statutory thresholds, exceptions, and verification requirements.

You may submit a request using the contact information below. We will not unlawfully discriminate against you for exercising an applicable privacy right. An authorized agent may submit a request where allowed, but we may require proof of authorization and identity verification.

15. International Users

Our operations and service providers may process information in the United States and other countries. Those locations may have privacy laws different from the laws where you live. Where required, we use recognized safeguards for international transfers.

16. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the matter.

17. Third-Party Services

Our website and services may link to or integrate with third-party services. Their processing is governed by their own terms and privacy policies. We encourage you to review those policies before providing information.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal obligations. We will post the revised Policy with a new effective date and provide additional notice when required by law.

19. Contact Us

For privacy questions or to submit a privacy request, contact: